Refund policy

Return & Refund Policy

At Bokano, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept return requests within 14 days of the date you received your order. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (order number or receipt)

Items that are damaged, used, or not in their original condition may not be eligible for a return.

Non-Returnable Items

  • Gift cards
  • Downloadable or digital products
  • Items marked as final sale

How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order:

  • Phone: +1 9369870590
  • Website: bokano.shop

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days and automatically applied to your original payment method.

Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.

Late or Missing Refunds

If you have not received your refund after 7 days, please:

  1. Check your bank account or credit card statement again
  2. Contact your bank or credit card company, as processing times may vary
  3. If you still have not received your refund, please contact us at +1 9369870590

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, contact us at the information below.

Return Shipping

Customers are responsible for paying their own return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for your return.

Contact Us

  • Shop Name: Bokano
  • Website: bokano.shop
  • Phone: +1 9369870590
  • Address: 21 Arabella Dr, Star City Arkansas 71667, United States