Privacy Policy

Last updated: July 2026

At Bokano, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our store or make a purchase.

Contact Information

Bokano
90 Saint Vincent Street, Glasgow, G2 5UB, United Kingdom
Phone: +44 7462 220527

1. Information We Collect

When you visit or make a purchase from our store, we may collect the following personal information:

• Name and contact details (email address, phone number)
• Billing and shipping address
• Payment information (processed securely — we do not store full card details)
• Order history and transaction data
• Device and browsing information (IP address, browser type, pages visited)
• Communications you send us

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your enquiries and provide customer support
• Improve our website and shopping experience
• Comply with legal obligations
• Prevent fraud and protect the security of our store

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third parties only where necessary, including:

• Payment processors to handle transactions securely
• Shipping carriers to deliver your orders
• Technology providers (e.g. Shopify) who help us operate our store
• Legal authorities if required by law

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for up to 7 years for accounting and legal compliance purposes.

5. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (right to be forgotten)
• Object to or restrict how we process your data
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at +44 7462 220527 or write to us at our address above.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our store.

7. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL technology.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Bokano
90 Saint Vincent Street, Glasgow, G2 5UB, United Kingdom
Phone: +44 7462 220527