Return & Refund Policy

Last updated: July 2026

At Bokano, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Contact Information

Bokano
90 Saint Vincent Street, Glasgow, G2 5UB, United Kingdom
Phone: +44 7462 220527

Returns

You have 14 calendar days from the date you received your item to request a return.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order confirmation or receipt)

How to Request a Return

To initiate a return, please contact us at:

• Phone: +44 7462 220527
• Address: 90 Saint Vincent Street, Glasgow, G2 5UB, United Kingdom

Please include your order number and reason for return. We will provide you with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7 calendar days and automatically applied to your original payment method.

Please note that it may take additional time for your bank or card provider to process and post the refund to your account.

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, damaged, or altered after delivery
• Items returned after the 14-day return window
• Items without proof of purchase

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at +44 7462 220527. We will arrange a replacement or full refund at no additional cost to you.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Questions?

If you have any questions about our return and refund policy, please contact us:
Phone: +44 7462 220527
Address: 90 Saint Vincent Street, Glasgow, G2 5UB, United Kingdom